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International Journal of Latest Research in Science and Technology

DOI:10.29111/ijlrst   ISRA Impact Factor:3.35

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TRIZ APPLICATION TO IMPROVE DIALYSIS CENTER SERVICE QUALITY

Research Paper Open Access

International Journal of Latest Research in Science and Technology Vol.4 Issue 5, pp 15-21,Year 2015

TRIZ APPLICATION TO IMPROVE DIALYSIS CENTER SERVICE QUALITY

Yi-Chan Chung,Shu-Fang Lin ,Ching-Lin Hu

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Received : 19 September 2015; Accepted : 02 October 2015 ; Published : 31 October 2015

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Article No. 10564
Abstract

Medical service quality is associated with the patients’ health and satisfaction. How to enhance medical service quality and reinforce the patients’ satisfaction with medical service is the important issue in the modern medical industry. This study probes into hemodialysis (dialysis) patients’ satisfaction with dialysis center service quality with a view toward improving the service quality using the TRIZ inventive principle. This study surveyed customers at one Hemodialysis clinic in the Xindian District of New Taipei City in Taiwan as subjects. The subject’s satisfaction with service quality, the manner, friendliness, communication, comprehension, sympathy and precision of measurement were the higher dimensions. The inferior dimensions were physical aspect and waste of time. Using the TRIZ table and inventive principle, this study probes the improvement plans regarding environmental clinic, service, lighting and temperature, waiting time for service, medicine receiving time, environment, cleanness, comfort, convenience of parking and novelty of medical equipment to enhance dialysis center service quality.

Key Words   
Hemodialysis , TRIZ, service quality, Contradiction Matrix
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References
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To cite this article

Yi-Chan Chung,Shu-Fang Lin ,Ching-Lin Hu , " Triz Application To Improve Dialysis Center Service Quality ", International Journal of Latest Research in Science and Technology . Vol. 4, Issue 5, pp 15-21 , 2015

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